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at no time in
our history
have so many
generations
been asked to
work together,
shoulder to shoulder,
cubicle by cubicle ...
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Managing Diverse Generations @ Work
Key Objectives
The
once-linear nature of power at work, from older to younger, has been disrupted by changes in
life expectancy and health, as well as changes in lifestyle and technology. You need
out-of-the-box team building solutions to face the uncharted talent retention leadership
challenges ahead.
During
change, destabilized team members resort to self-protective personal agendas. These agendas are
guaranteed to conflict, now that generational team building dynamics are part of the talent
retention mix.
What we
should be doing today is celebrating our generational differences. Each group brings a
unique perspective that can be a powerful team building driver for talent retention. Younger
workers bring fresh insights and boundless energy. Older workers bring the gifts of corporate
memory and experience. Organizations that can find team building bridges between these
generational groups will be positioned to exceed both productivity and customer
expectations.
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And speaking of customers
... here is a "not-done-to-death" idea for expanding customer satisfaction (both internal and external) . There are
unlimited applications for this new team building competency, such as resolving customer complaints, customer
presentations, customer recovery,
customer communications.
During change, high talent is
most at risk. They have more options. When the pressure reaches the red zone, count on them bailing first ... into
either Quit-&-Leave or Quit-&-Stay™.
Cross-generational Quit-&-Stayers create gargantuan power and
turf struggles, which drives team building and productivity into the ditch. And seriously jeopardizes talent
retention and customer service.
Your key people will be the foundation of your team building
and reconstruction effort. Start re-recruiting them fast.
Every time a key player withdraws into
Quit-&-Leave or
Quit-&-Stay™, a chunk of your talent retention competitive
advantage vanishes with them.
At no time in our history
have so many and such different generations with such diversity been asked to work shoulder to shoulder, side by
side, cubicle by cubicle.
Understanding generational
differences is critical to making them work for, not against, your organization. It is essential to creating
harmony, mutual respect, and joint effort in a relentlessly changing world of work. Without this common
understanding and acceptance of our differences, today’s rapid pace of personal and organizational change too often
fosters suspicion, mistrust, isolation, and debilitating stress.
We are all
individuals. There are countless ways we differ in background, personality, values, preferences, and style.
To make judgments about these differences (i.e., who is better), is illogical and meaningless. However,
exploring generational diversity can help explain - and bridge - the sometimes-baffling differences behind our
unspoken assumptions and at-odds attitudes.
World events make a lasting
impression on generational groups and shape us in unique ways. This does not automatically make other
generations broken, wrong, stupid, lazy, or something for us to fix. Instead, look at each individual as a
perfect product that accurately portrays the world that they have seen.
People born near the ends and
beginnings of generations will likely show some evidence of both generations that they straddle. Here are
some "Generational Snapshots" that suggest areas of
diversity:
Generation Y
Generation
X
Baby Boomer
Generation
The Silent or Veteran
Generation
Caution: Be careful to avoid reinforcing negative stereotypes.
Generational differences are a
start, not an end to understanding
This program is a powerful addition to a talent retention conference or team building retreat agenda when you need to
deliver fun, as well as pragmatic and thought-provoking outcomes.
There are indoor/outdoor team building options for
The
Amazing Race, The
Apprentice and Survivor formats, loosely based on the reality TV programs. These flexible team building
sessions deliver practical outcomes driven by your talent retention goals and objectives. Results can be debriefed for either a
quick or an in-depth analysis of the group's teamwork successes and challenges. Educational components
can be included to provide solid bottom line take-away benefits, such as recruitment and interviewing skills,
performance, management, conflict resolution, employee motivation, coaching, diversity,
delegation. We can offer a full "start to finish" professional event planning service as an option for
retreats & off-site meetings; or, you can arrange your own facilities and venue
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