Public Seminar - Vancouver

Information Systems   

Beyond Coaching™ 

1.   Core messages I hear loud and clear from this session are: 

-          Listen.  Don’t provide solutions. 

-          Everything begins with The Conversation.  Make sure they happen. 

-          Useful in helping someone cope or get through a tough period. 

-          Real life situations vary from person to person.  “One size fits one.”  Realize that each situation should be handled differently. 

-          Life is not fair.  Coaching can help deal with the situations, and help turn it around. 

-          Listen and don’t judge.  Don’t look for the solution but work at helping and finding coaching opportunities. 

-          Start the conversation.  It’s never to little/too short.  Share the responsibility.  Need to shift the culture.  Listen, Listen. 

-          We are in transition.  Others are experiencing similar difficulties. 

-          The importance to really hear what the employee is saying.  The employee has ownership in the process. 

-          Have conversations.  Authentic, real, regular chats.  One size fits one.  No right and wrong, not black and white; need to have more dialogue.  Embrace change. 

-          Coaching need not be a tedious pre-scheduled task.  The best coaching is done via informal chats. 

-          Employee ownership.  Needs to plan his career, satisfaction’s with coaching from employer, third parties. 

-          The employees should be allowed to share the ownership of issues that affect them and listening as well as being honest are key to management success. 

-          Employee ownership.  Coach as a facilitator, not a problem solver. 

2.  Something I will definitely do as a result of this session is: 

-          Use the tools with people.  Seek out coaching from others. 

-          Work with my team and utilize the tools to better understand the issues. 

-          Re-read the book.  Consider “What motivates you” when meeting with employees. 

-          Use the tools when dealing with situations.  The tools should be effective in situations requiring attention. 

-          Spend more time coaching my staff.  Seek more coaching. 

-          Continue with my management and coaching strategies. I have and now will more probably look for coaching moments.  Walk the talk a lot more. 

-          Use tools.  LISTEN, LISTEN.  Don’t jump to conclusions. 

-          Review my own contribution as well as theirs, and select tools to be used with situations with other staff. 

-          Use tools to open discussion with the employees under my report. 

-          I am looking forward to using the tools, and would like to circulate the Beyond Survivor handbook to my staff.  Initiate more chats. 

-          Encourage my managers to apply what they’ve learned today and coach their staff more than what they’ve been doing. 

-          Find a mentor.  Use different types of coaching. 

-          On a more frequent basis, ask employees how things are going, effectively offering opportunities to coach. 

-          Bump up frequency of coaching conversations (the informal variety).  Address a coaching challenge I have differently. 

3. In my part of the organization, this program would be (circle one): USEFUL / NOT USEFUL because: 

-          USEFUL - It provides tools and techniques that are able to be used easily and quickly. 

-          USEFUL - My team is typically entry level staff who could really benefit  

-          USEFUL - I manage a large work group. 

-          USEFUL - Great information for open and honest communication. 

-          USEFUL - This will provide a common base to discuss issues from - and bridge some of the conflicts between technical and business. 

-          USEFUL - I have at least one employee that I’m not sure how they see their values as being met.  They keep to themselves. 

-          USEFUL - Deal with staff with talent retention issues constantly.  Have a variety of staff at different ages and career points which different tools would fit. 

-          USEFUL - Feedback from our staff is that we are not good coaches and this is something the staff is looking for and needs. 

-          USEFUL - IS group needs to move further towards the New Employer/Employee Relationship. 

-          USEFUL - Coaching/mentoring are key to our ongoing success and the development or restoration of TRUST. 

-          USEFUL - There is a powerful message here for the employees.  The main problem as I see it is to convey the message to them clearly - by preference.  I would have them all attend a version of this session. 

4. My comments on the session overall:  

-          Practical and useful. 

-          Good.  Interesting.  Fun. 

-          Overall this is a great course. 

-          Very good I learned a lot about my colleagues in a friendly and comfortable environment. 

-          Thanks. 

-          Good stuff - in some cases, review for me.  But it puts it together in a neat package. 

-          Very good. 

-          Excellent, original tools. 

-          Feel very comfortable contacting the facilitator if need guidance or coaching!! 

-          I particularly like the numerous activities which help the learning process.  Plus being able to go outside.  Overall, it was a very productive session, not just the education part, but also the “bonding” part that just happened as a consequence.