Customer Contact

• Retail Selling Skills

Learn the basics of this tough sales environment with a fun, but educational board game.  Understand the new, more demanding retail customer.

• The Inside Customer

How to deliver top-of-the-line service to your internal work teams.  Create a reputation for going "the extra mile" even when the going gets tough.

• Selling & Closing Skills

Closing is one of the most difficult, and most important, aspects of the process.  Learn the "one-size-fits-one" secrets to more sales success.

• Customer Presentation Skills

The actual presentation is only as good as your preparation.  Learn the secrets to successful product demonstrations and to overcoming objections with ease.

• Customer Recovery

Today's angry customer can be tomorrow's most loyal client.  How to stay calm through conflicts and win over the most unsatisfied customer.

• Frontline Service

Learn how to quickly read customer wants and needs, how to meet those needs even when you don't have the authority.  Become known for excellence in service.

• Prospecting for Business

Learn how to use your time most efficiently to reach decision-makers, how to analyze your territory, and how to develop realistic success indicators.

• S*E*R*V*I*C*E Excellence

This acronym provides an easy-to-remember process that you can integrate into the way you handle customers and communicate, both personally and professionally.