Information Systems Leadership Team

Beyond Coaching™

1. Core messages I hear loud and clear from this session are:

Listen. Don’t provide solutions.

Everything begins with The Conversation. Make sure they happen.

Useful in helping someone cope or get through a tough period.

Real life situations vary from person to person. “One size fits one.” Realize that each situation should be handled differently.

Life is not fair. Coaching can help deal with the situations, and help turn it around.

Listen and don’t judge. Don’t look for the solution but work at helping and finding coaching opportunities.

Start the conversation. It’s never to little/too short. Share the responsibility. Need to shift the culture. Listen, Listen.

We are in transition. Others are experiencing similar difficulties.

The importance to really hear what the employee is saying. The employee has ownership in the process.

Have conversations. Authentic, real, regular chats. One size fits one. No right and wrong, not black and white; need to have more dialogue. Embrace change.

Coaching need not be a tedious pre-scheduled task. The best coaching is done via informal chats.

Employee ownership. Needs to plan his career, satisfaction’s with coaching from employer, third parties.

The employees should be allowed to share the ownership of issues that affect them and listening as well as being honest are key to management success.

Employee ownership. Coach as a facilitator, not a problem solver.

2. Something I will definitely do as a result of this session is:

Use the tools with people. Seek out coaching from others.

Work with my team and utilize the tools to better understand the issues.

Re-read the book. Consider “What motivates you” when meeting with employees.

Use the tools when dealing with situations. The tools should be effective in situations requiring attention.

Spend more time coaching my staff. Seek more coaching.

Continue with my management and coaching strategies. I have and now will more probably look for coaching moments. Walk the talk a lot more.

Use tools. LISTEN, LISTEN. Don’t jump to conclusions.

Review my own contribution as well as theirs, and select tools to be used with situations with other staff.

Use tools to open discussion with the employees under my report.

I am looking forward to using the tools, and would like to circulate the Beyond Survivor handbook to my staff. Initiate more chats.

Encourage my managers to apply what they’ve learned today and coach their staff more than what they’ve been doing.

Find a mentor. Use different types of coaching.

On a more frequent basis, ask employees how things are going, effectively offering opportunities to coach.

Bump up frequency of coaching conversations (the informal variety). Address a coaching challenge I have differently.

3. In my part of the organization, this program would be (circle one): USEFUL / NOT USEFUL because:

USEFUL - It provides tools and techniques that are able to be used easily and quickly.

USEFUL – My team is typically entry level staff who could really benefit

USEFUL – I manage a large work group.

USEFUL – Great information for open and honest communication.

USEFUL – This will provide a common base to discuss issues from – and bridge some of the conflicts between technical and business.

USEFUL – I have at least one employee that I’m not sure how they see their values as being met. They keep to themselves.

USEFUL – Deal with staff with talent retention issues constantly. Have a variety of staff at different ages and career points which different tools would fit.

USEFUL – Feedback from our staff is that we are not good coaches and this is something the staff is looking for and needs.

USEFUL – IS group needs to move further towards the New Employer/Employee Relationship.

USEFUL – Coaching/mentoring are key to our ongoing success and the development or restoration of TRUST.

USEFUL – There is a powerful message here for the employees. The main problem as I see it is to convey the message to them clearly – by preference. I would have them all attend a version of this session.

4. My comments on the session overall:

Practical and useful.

Good. Interesting. Fun.

Overall this is a great course.

Very good I learned a lot about my colleagues in a friendly and comfortable environment.

Thanks.

Good stuff – in some cases, review for me. But it puts it together in a neat package.

Very good.

Excellent, original tools.

Feel very comfortable contacting the facilitator if need guidance or coaching!!

I particularly like the numerous activities which help the learning process. Plus being able to go outside. Overall, it was a very productive session, not just the education part, but also the “bonding” part that just happened as a consequence.