Management & Leadership

• Recruitment & Interviewing

High-performing teams are made of high-performing individuals.

Having the right people in the right jobs at the right time is the foundation for success.  Avoid costly mistakes with an approach that

combines tried and true tactics with the latest behavior-based interviewing techniques.

• Coaching Skills

Learn the basics of coaching employees, with the added value of updated techniques for today's more diverse, complex, and challenging workforce.

• Managing During Change

How to maintain productivity, surpass customer expectations and protect your human capital, even during the most difficult transitions.

• Delegation

Learn the basics, plus how to use delegation as a tool for managing change, while developing your team members' potential.

• Facilitation Skills

Getting people aligned and moving in the same direction is critical to successful change. Get the most from every single team member and co-worker. 

• Feedback

Easy to follow guidelines for this critical process to keep communication channels open during change. Deliver feedback without creating defensiveness.

• Goal Setting

Set "stretch" goals that are realistic and attainable within the changing context of your organization.  Turn good ideas into concrete achievements.

• Employee Orientation

Get your people started out on the right foot from Day One.  Learn how you can identify, and even predict, which new hires will go the distance.

• Leadership Skills

A good manager is not always a good leader.  Learn the difference and watch your team go that "extra mile" when change hits your organization.

• Mentoring

Mentoring doesn't have to be the hold-your-hand, old style approach.  This real-world process will ensure that you and your key talent are reaching full potential.

• Motivation Skills

Getting others to step out of their comfort zones takes more than rah-rah speeches at staff meetings.  Learn the secrets to inspiring people to give their best.

• Performance Management

Ambiguity is the enemy during change ... and performance reviews.  Take the mystery out of this process and set the stage for top performance.  

• Recognition & Reward

"One-size-fits-one" recognition can make the difference in keeping top talent motivated and committed during times of uncertainty. 

• Strategic Planning

Include both the logistics and the human element in proactive planning to be successful in managing constantly shifting priorities.

• Supervisory Skills

For both new and experienced supervisors - change heightens the need to hone the basics:  communicating, motivating, delegating and managing customer expectations.

• Team Building

Groups are not teams.  Change cannot work without teamwork.  Learn how to become the kind of coach that transforms groups into high-performing teams.

• Team Reconstruction

Team leaders who quickly rebuild fractured teams during change make the difference between "thriving" or simply surviving ... for themselves, their team members and the organization.